All Furnish Flare products include a 12-month warranty covering:

• Structural defects
  
• Manufacturing faults
  
• Hardware or component failure
  

This warranty operates alongside your rights under Australian Consumer Law.

This warranty does not cover:

• Normal wear and tear
  
• Natural characteristics of wood, fabric, rattan or stone
  
• Fading, pilling or fabric wrinkling
  
• Colour variations
  
• Water damage or moisture exposure
  
• Damage caused by pets
  
• Misuse, abuse, improper assembly or modifications
  
• Commercial use (unless specified)

Custom-made furniture is covered for structural faults only.

Surface variations or minor discrepancies are normal in handcrafted timber and upholstery.

To submit a claim, provide:

• Order number
  
• Photos/videos
  
• Description of the issue
  

We may request additional evidence.

Depending on the fault, remedies may include:

• Repair
  
• Replacement
  
• Partial refund
  
• Full refund (only if repair/replacement is not possible)

Contact Us

For questions about delivery, please contact:

Email: support@furnishflare.com.au

Phone: 1300 959 954