Your satisfaction is important to us. This policy outlines your rights under Australian Consumer Law (ACL) and Furnish Flare’s procedures for returns, refunds and replacements.

Furnish Flare does not accept returns for:

• Change of mind
  
• Incorrect choice
  
• Colour or texture variations
  
• Fit, style, or size preferences
  

This applies to all items, including custom-made furniture.

This is permitted under Australian Consumer Law.

Custom items are made specifically to your order and cannot be cancelled, exchanged or refunded unless they are faulty.

This includes:

• Custom colours
  
• Fabrics
  
• Finishes
  
• Dimensions
  
• Made-to-order designs

You are entitled to a remedy if your item has:

• A major fault
  
• A manufacturing defect
  
• Structural failure
  
• Incorrect specifications compared with your order
  

Depending on the nature of the fault, remedies may include repair, replacement or refund.

If you believe your item is faulty, you must notify us within:

• 48 hours for damage on delivery
  
• Reasonable time for manufacturing defects (up to 12 months under warranty)
  

Please include:

• Order number
  
• Description of the issue
  
• Photos/videos showing the fault
  
• Photos of packaging (for freight claims)

The following are not considered faults:

• Natural variations in wood grain, timber texture, fabric tone or finish
  
• Slight colour differences due to lighting or screen displays
  
• Damage caused by misuse, improper assembly or failure to follow care instructions
  
• Normal wear and tear
  
• Damage after delivery (pets, moisture, impact, dragging furniture, etc.)

If approved, refunds are issued via:

• The original payment method used
  
• Processing time of 5–10 business days
  

Delivery fees (if any) are non-refundable unless required under ACL.

Contact Us

For questions about delivery, please contact:

Email: support@furnishflare.com.au

Phone: 1300 959 954