Your satisfaction is important to us. This policy outlines your rights under Australian Consumer Law (ACL) and Furnish Flare’s procedures for returns, refunds and replacements.

Customers may change their mind within 72 hours of placing an order. After this period, Furnish Flare is unable to accept returns for change of mind in the following cases:

• After 72 hours from the time the order was placed
  
• More than 30 days after the product has been received
  
• Preferences related to fit, style, or size
• All custom-made or personalised furniture, regardless of order date

This is permitted under Australian Consumer Law.

Order Cancellation

Customers have 72 hours from the time an order is placed to request a cancellation.

Once the 72-hour change-of-mind period has passed, the order will enter production and cancellation will no longer be permitted. Any cancellation requested after this period will result in the deposit being retained as non-refundable.

Return Policy:

Custom items are manufactured specifically to customer requirements and therefore cannot be cancelled, exchanged, or refunded, unless the item is faulty, damaged, or not supplied as ordered.

This includes, but is not limited to:

• Custom colours
  
• Fabrics and upholstery selections
  
• Finishes
  
• Custom dimensions
  
• Made-to-order or bespoke designs
  

These conditions operate in accordance with Australian Consumer Law.

You are entitled to a remedy if your item has:

• A major fault
  
• A manufacturing defect
  
• Structural failure
  
• Incorrect specifications compared with your order
  

Depending on the nature of the fault, remedies may include repair, replacement or refund.

If you believe your item is faulty, you must notify us within:

• 48 hours for damage on delivery
  
• Reasonable time for manufacturing defects (up to 12 months under warranty)
  

Please include:

• Order number
  
• Description of the issue
  
• Photos/videos showing the fault
  
• Photos of packaging (for freight claims)

The following are not considered faults:

• Natural variations in wood grain, timber texture, fabric tone or finish
  
• Slight colour differences due to lighting or screen displays
  
• Damage caused by misuse, improper assembly or failure to follow care instructions
  
• Normal wear and tear
  
• Damage after delivery (pets, moisture, impact, dragging furniture, etc.)

If a return or refund is approved, refunds will be issued:

• To the original payment method used
  
• Within 5–10 business days after the returned item has been received and inspected
  

Delivery fees (if applicable) are non-refundable unless required under Australian Consumer Law.

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrectly supplied, in which case Furnish Flare will cover the return shipping costs.

Items must be returned in original condition and packaging.

To request a return, please contact our team at support@furnishflare.com.au within 7 days of delivery, including your order number and reason for return, or call (02) 9129 7766.

Once approved, items must be returned to:

Furnish Flare Warehouse

29 Penny Place, Arndell Park, NSW 2148, Australia