Furnish Flare is committed to providing a smooth and reliable delivery experience for all customers. This Shipping & Delivery Policy outlines our processing times, delivery options, courier arrangements, and responsibilities for orders shipped within Australia.

We deliver Australia-wide, including metro, regional and rural locations.

During our launch period, Furnish Flare offers Free Standard Delivery on all orders shipped within Australia.

This offer may change at any time, but any orders placed during the free-delivery period remain eligible.

Express delivery (if offered) may incur additional charges.

• Orders are processed Monday–Friday (excluding public holidays).
• In-stock items typically dispatch within 2–5 business days.
  
• Custom-made furniture is produced to order and dispatched once completed.
  
• Processing and dispatch times may increase during high-demand periods.

Delivery times vary based on courier, destination and product size:

Standard Delivery

• Metro areas: 2–8 business days
  
• Regional/Rural: 5–12+ business days
  

Large Furniture Deliveries

Large or bulky items may require:

• 2-man delivery teams
  
• Delivery appointments
  
• Additional unloading time
  
• Tail-lift or specialised freight equipment
  

Some remote areas may require collection from the nearest depot if home delivery is not available.

Custom-made furniture is manufactured according to your selections and specifications. Delivery occurs once production is complete.

Due to the personalised nature of custom items:

• Manufacturing and delivery timelines are estimates only
  
• Variations in grain, colour, texture and finish are natural and expected

If no one is available to receive the goods:

• Couriers may leave a card for redelivery or depot collection
  
• Redelivery fees (if charged by the courier) are the customer’s responsibility
  
• We cannot redirect orders once they are in transit

Customers must ensure:

• The correct address is provided
  
• Safe and adequate access for large items
  
• Someone is present to receive bulky deliveries if required
  

If delivery fails due to access limitations, additional fees may apply.

If your item arrives damaged, please notify us within 48 hours with:

• Order number
  
• Photos of damage
  
• Photos of packaging
  
• Description of issue
  

We will arrange repair, replacement or refund in accordance with Australian Consumer Law.

Minor variations in natural materials (timber grain, fabric shade, etc.) are not considered faults.

Once an item is delivered to the customer’s address or collected from a courier depot, responsibility for the item transfers to the customer.

We are not responsible for:

• Delays caused by couriers
  
• Incorrect delivery details provided by customers
  
• Delivery failures due to unsafe or inaccessible locations

Contact Us

For questions about delivery, please contact:

Email: support@furnishflare.com.au

Phone: 1300 959 954