物流政策

Overview

Furnish Flare is committed to providing a smooth and reliable delivery experience for all customers. This Shipping & Delivery Policy outlines our processing times, delivery options, courier arrangements, and responsibilities for orders shipped within Australia.

We deliver Australia-wide, including metro, regional and rural locations.

Free Delivery

During our launch period, Furnish Flare offers Free Standard Delivery on all orders shipped within Australia.

This offer may change at any time, but any orders placed during the free-delivery period remain eligible.

Express delivery (if offered) may incur additional charges.

Order Processing Time

  • Orders are processed Monday–Friday (excluding public holidays).
  • In-stock items typically dispatch within 2–5 business days.
  • Custom-made furniture is produced to order and dispatched once completed.
  • Processing and dispatch times may increase during high-demand periods.

Delivery Timeframes 

Delivery times vary based on courier, destination and product size:

Standard Delivery

  • Metro areas: 2–8 business days
  • Regional/Rural: 5–12+ business days

Large Furniture Deliveries

Large or bulky items may require:

  • 2-man delivery teams
  • Delivery appointments
  • Additional unloading time
  • Tail-lift or specialised freight equipment

Some remote areas may require collection from the nearest depot if home delivery is not available.

Custom-Made Furniture Delivery 

Custom-made furniture is manufactured according to your selections and specifications. Delivery occurs once production is complete.

Due to the personalised nature of custom items:

  • Manufacturing and delivery timelines are estimates only
  • Variations in grain, colour, texture and finish are natural and expected

Missed Deliveries

If no one is available to receive the goods:

  • Couriers may leave a card for redelivery or depot collection
  • Redelivery fees (if charged by the courier) are the customer’s responsibility
  • We cannot redirect orders once they are in transit

Delivery Address & Access Requirements

Customers must ensure:

  • The correct address is provided
  • Safe and adequate access for large items
  • Someone is present to receive bulky deliveries if required

If delivery fails due to access limitations, additional fees may apply.

Damages Or Missing Items

If your item arrives damaged, please notify us within 48 hours with:

  • Order number
  • Photos of damage
  • Photos of packaging
  • Description of issue

We will arrange repair, replacement or refund in accordance with Australian Consumer Law.

Minor variations in natural materials (timber grain, fabric shade, etc.) are not considered faults.

Liability

Once an item is delivered to the customer’s address or collected from a courier depot, responsibility for the item transfers to the customer.

We are not responsible for:

  • Delays caused by couriers
  • Incorrect delivery details provided by customers
  • Delivery failures due to unsafe or inaccessible locations

Contact Us

For questions about delivery, please contact:

Email: support@furnishflare.com.au

Phone: 1300 959 954