Warranty
Warranty Coverage
Warranty Coverage
All Furnish Flare products include a 12-month warranty covering:
- Structural defects
- Manufacturing faults
- Hardware or component failure
This warranty operates alongside your rights under Australian Consumer Law.
What Is Not Covered
What Is Not Covered
This warranty does not cover:
- Normal wear and tear
- Natural characteristics of wood, fabric, rattan or stone
- Fading, pilling or fabric wrinkling
- Colour variations
- Water damage or moisture exposure
- Damage caused by pets
- Misuse, abuse, improper assembly or modifications
- Commercial use (unless specified)
Custom-Made Furniture
Custom-Made Furniture
Custom-made furniture is covered for structural faults only.
Surface variations or minor discrepancies are normal in handcrafted timber and upholstery.
Warranty Claims
Warranty Claims
To submit a claim, provide:
- Order number
- Photos/videos
- Description of the issue
We may request additional evidence.
Remedies
Remedies
Depending on the fault, remedies may include:
- Repair
- Replacement
- Partial refund
- Full refund (only if repair/replacement is not possible)
Contact Us
Contact Us
Contact Us
For questions about delivery, please contact:
Email: support@furnishflare.com.au
Phone: 1300 959 954