Returns & Refund
Overview
Overview
Your satisfaction is important to us. This policy outlines your rights under Australian Consumer Law (ACL) and Furnish Flare’s procedures for returns, refunds and replacements.
Change-of-Mind Policy
Change-of-Mind Policy
Customers may change their mind within 72 hours of placing an order. After this period, Furnish Flare is unable to accept returns for change of mind in the following cases:
- After 72 hours from the time the order was placed
- More than 30 days after the product has been received
- Preferences related to fit, style, or size
- All custom-made or personalised furniture, regardless of order date
This is permitted under Australian Consumer Law.
Custom Orders – Cancellation & Return Policy
Custom Orders – Cancellation & Return Policy
Customers have 72 hours from the time an order is placed to request a cancellation.
After the 72-hour window, the order enters production and cannot be cancelled.
Please note that custom items are made specifically to your requirements and therefore cannot be cancelled, exchanged, or refunded, unless the item is faulty. This includes, but is not limited to:
This includes:
- Custom colours
- Fabrics and upholstery selections
- Finishes
- Custom Dimensions
- Made-to-order or bespoke designs
These conditions are in line with Australian Consumer Law.
Your Rights Under Australian Consumer Law
Your Rights Under Australian Consumer Law
You are entitled to a remedy if your item has:
- A major fault
- A manufacturing defect
- Structural failure
- Incorrect specifications compared with your order
Depending on the nature of the fault, remedies may include repair, replacement or refund.
Reporting a Fault
Reporting a Fault
If you believe your item is faulty, you must notify us within:
- 48 hours for damage on delivery
- Reasonable time for manufacturing defects (up to 12 months under warranty)
Please include:
- Order number
- Description of the issue
- Photos/videos showing the fault
- Photos of packaging (for freight claims)
Exclusions
Exclusions
The following are not considered faults:
- Natural variations in wood grain, timber texture, fabric tone or finish
- Slight colour differences due to lighting or screen displays
- Damage caused by misuse, improper assembly or failure to follow care instructions
- Normal wear and tear
- Damage after delivery (pets, moisture, impact, dragging furniture, etc.)
Refund Method
Refund Method
If approved, refunds are issued via:
- The original payment method used
- Processing time of 5–10 business days
Delivery fees (if any) are non-refundable unless required under ACL.
Contact Us
Contact Us
Contact Us
For questions about delivery, please contact:
Email: support@furnishflare.com.au
Phone: 1300 959 954