Frequently Asked Questions
Everything you need to know before (and after) you order.
Products & Customisation
Can I customise the size or colour of a product?
Can I customise the size or colour of a product?
Yes! Most of our pieces come with finish and fabric options. You can also request custom sizes — just reach out and we’ll do our best to accommodate your vision.
Where are your products made?
Where are your products made?
All of our furniture is handcrafted in Indonesia by experienced artisans using sustainably sourced materials, including teak and mahogany.
Do you offer sample finishes or fabric swatches?
Do you offer sample finishes or fabric swatches?
Absolutely. You can order a sample kit for $10 — and if you place an order, we’ll deduct that from your final total.
Orders, Delivery & Lead Time
How long does it take to receive my furniture?
How long does it take to receive my furniture?
Most pieces are made to order and delivered within8–12 weeks. In-stock items may ship sooner. We’ll keep you updated at every stage.
How will my furniture be packaged?
How will my furniture be packaged?
Each item is carefully wrapped inpremium branded packagingfor protection and presentation.
Do you ship Australia-wide?
Do you ship Australia-wide?
Yes, we deliver to most metro and regional areas across Australia. Contact us if you're unsure about your location.
Payment & Checkout
What payment options do you offer?
What payment options do you offer?
Credit card, PayPal, and bank transfer are accepted. We also offer Afterpay and Zip for interest-free instalments.
Can I use a discount code on my order?
Can I use a discount code on my order?
Yes — just apply your promo code at checkout if you have one from our newsletter or a partner.